ITIL Capability: Planning, Protection And Optimisation (PPO)
ITILPPO
Presencial
30.00 H
Próximas Datas
Introdução
ITIL® 2011 edition is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL® qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.
The ITIL® PPO (Planning, Protection and Optimization) course is part of the ITIL® Intermediate Capability certification stream. The course prepares candidates to take the ITIL® Planning, Protection and Optimization Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.
Público Alvo
IT Managers, Operational staff, and anyone requiring a deeper knowledge of or who are involved in Planning, Protection and Optimization cluster of processes and functions
Quando Completar o curso
Upon successfully achieving the ITIL Planning, Protection and Optimization certificate, students earn 4 credits in the ITIL® qualification scheme. Project Management Institute –Professional Development Units (PDUs) = 35
Pré-Requisitos
An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.
Exames para Certificações
Multiple choice, scenario-based, gradient scored questions.
Number of Questions: 8
Pass Score: 28/40 or 70%
Exam Duration: 90 minutes
Conteúdos em detalhe
At the end of this course, you will learn:
The concept of Service Management as a practice
The functions and processes across the Lifecycle
The purpose, goal and objectives of Availability Management
The purpose, goal and objectives of Capacity Management
The purpose, goal and objectives of IT Service Continuity Management
The purpose, goal and objectives of Information Security Management
The purpose, goal and objectives of Demand Management
Technology Implementation considerations